AI Strategy
for Queensland
Department of Transport and Main Roads
Strategic Clarity.
Workforce Adoption.
AI Transformation.
GenAI adoption and ROI may be complex, but our approach isn’t.
Alyve’s human-centred approach to adopting an organisation's AI results in 30% productivity returns.
We call it Human-Kind Technology.
Can you afford not to get it right the first time?
Transforming TMR with Strategic AI for Public Value & Productivity
Our consortium of Alyve, Experience Innovators, ADAPT, and Redactive.ai brings a unified, innovative approach to creating TMR’s AI strategy. This strategy will empower TMR to embrace AI in a way that drives operational efficiency, enhances customer experiences, and supports sustainable productivity gains across the department.
With a shared commitment to ethical AI adoption and responsive service delivery, our proposal is a blueprint for an AI-powered future that meets Queenslanders’ needs.
Strength through Best-in-Breed Collaboration
This consortium combines leading expertise in AI strategy, public sector transformation, and technology implementation, ensuring a comprehensive and effective approach to AI adoption at TMR. Our unified strategy will address each aspect of TMR’s AI journey, from conceptualisation to sustainable implementation, delivering long-term value and positive impact.
Alyve
Known for our “Human Kind Technology” approach, Alyve puts people at the centre of AI-driven transformation. With deep expertise in public sector strategy, we deliver ethical, human-centred AI frameworks that strengthen governance, optimise service delivery, and enhance stakeholder confidence. Alyve’s approach connects human needs to robust technology solutions, creating AI strategies that integrate seamlessly into TMR’s existing framework .
Experience
Innovators
Experience Innovators is a specialist advisory based in regional Queensland, dedicated to enhancing human and customer experiences. With expertise in strategy and change management, Experience Innovators supports enterprise and government organisations across Australia and globally, helping them create impactful, people-centered transformations that drive measurable outcomes.
Redactive.ai
As a specialist in AI-driven efficiency solutions, Redactive will provide the tools and expertise to make TMR’s AI vision a reality. By focusing on measurable outcomes, Redactive’s tailored approach helps public sector organisations achieve substantial returns on investment, ensuring TMR’s AI initiatives generate continuous value through productivity and service improvements.
ADAPT
ADAPT’s role as a strategic partner in public sector digital readiness and AI literacy ensures that TMR’s AI strategy is aligned with the Queensland Government’s goals. Leveraging sector-wide insights, ADAPT fosters technology adoption that is both measurable and impactful, driving better decisions through data-driven frameworks and governance best practices.
Shaping TMR’s Future with Safe, Ethical, & Impactful AI
Our vision is to position TMR as a leader in AI adoption and innovation within Australia’s public sector. We’ll use AI to drive efficiencies, strengthen governance, and improve customer experience.
Together, we will build a strategy that is practical, ethically grounded, and attuned to TMR’s service mandate, setting the course for a future-ready AI-enabled department.
Deep AI Experience
Public Service Network: AI Strategy and Adoption Plan.
Decision Design: Enterprise AI Product Strategy.
SAP North America: AI Digital Assistant Strategy.
Mooloolaba RSL: AI Strategy and Uplift plan.
Dept. of Heath Victoria: Whole of Department Digital Strategy with an AI focus.
Pacific Radiology: AI strategy for New Zealand’s largest Radiology Group.
Simpatico: Product Strategy for AI-powered Psychological Agent Integrated through the Microsoft Ecosystem.
Melbourne Water: AI knowledge Management and computer vision strategy and development.
AI Advisory: AI advisory for Financial Services, Enterprise organisation NFP, and Government organisations.
Generative AI is rapidly reshaping workplaces. Organisations that get it right see significant returns, but many don’t because they treat it as a technology problem.
Alyve knows that for an organisation to see the promised benefits of GenAI, it needs to focus on the workforce adoption challenges.
It’s what we call “Human-Kind Technology” - and it’s your secret weapon to winning the AI arms race.
The three aspects of Alyve’s “Human-Kind” AI Transformation Approach:
1 - Alyve’s Human-Kind Agile Methodology
A hybrid methodology that integrates Design Thinking, Agile, and Waterfall techniques, enabling structured, phase-based delivery while maintaining flexibility and responsiveness to evolving stakeholder needs.
2 - Alyve’s Human-Kind AI Strategy Framework
A comprehensive, best-practice framework designed to build robust AI strategies. It incorporates governance, risk management, ethical standards, capability development, and change management to ensure AI adoption is secure, ethical, and impactful.
3 - Alyve’s Human-Kind AI Workforce Adoption Framework
A human-centered framework focused on fostering engagement and ensuring that workforce adoption of AI initiatives is seamless, sustainable, and aligned with both organisational goals and employee needs.
Delivering the ROI
Setting a Benchmark and Tracking Progress for Continuous Improvement
We will establish a robust baseline for AI adoption within TMR, tracking productivity gains and supporting the identification of additional use cases to expand the strategy’s value over time.
This measurable, dynamic approach ensures that TMR’s AI implementation aligns with strategic goals and delivers sustained productivity improvements, from initial rollout to long-term impact.
Source: Microsoft 2024 Work Trend Index Annual Report
Benefits
Productivity Improvements: 20% to 30% productivity improvement.
Strategy Formulation: Align AI adoption with organisational goals.
Cost Savings: Efficient resource allocation.
Innovation: Lead in the service offerings your citizens demand.
Risk Reduction: Manage “shadow-AI” risks.
We’ll equip you with everything needed to transform your workforce into,
AI-enabled high-performers.
Source: Microsoft 2024 Work Trend Index Annual Report
A Queensland-Centric Learning Experience
Our training programs are designed to be highly interactive. To reinforce learning and foster collaboration, participants engage in hands-on activities, group discussions, and real-world case studies.
Partnering with Queensland TAFE
We understand that every organisation is unique. Our training programs are customisable to fit your specific needs and objectives, ensuring maximum relevance and impact. In the following phases, we will partner with Queensland TAFE to deliver training at scale - and position TMR as the AI leader across Queensland Government.
Together, Let’s Drive Queensland’s
Transport AI Transformation
By partnering with our consortium, TMR will be equipped to leverage AI as a strategic asset, transforming transport services for a smarter, more responsive Queensland. Let’s work together to build a future where AI drives meaningful, sustainable outcomes for TMR and the communities it serves.
Expertise at Every Step
Our team includes AI strategy, public sector, and technology experts with extensive experience in complex digital transformations. Profiles for key consortium members, including LinkedIn links, showcase our industry credentials and highlight our commitment to delivering tailored, impactful AI strategies for government agencies.
The Team Leaders
Chris Luxford
Peter Tsakissiris
Mark Cameron
Why Choose Alyve?
At Alyve, we blend deep technical expertise with a human-centred approach. Our Human Kind Technology methodology ensures AI is embedded in a way that resonates with your culture, goals, and challenges.
Expert Partnership: Gain a dedicated team committed to delivering immediate results and building a foundation for sustainable, long-term growth through AI.
Seamless Integration: Don't just implement AI—integrate it seamlessly with a partner who understands your unique needs.
Choose the Alyve best-of-breed consortium and take the guesswork out of your AI transformation.
The 10 Essential
Gen-AI “Get-Rights”
The following 10 points are critical to ensure AI success.
The Alyve best-of-breed consortium has the experience, expertise, frameworks, IP, and technology to address them all.
1: Vision & Strategy Development
Objective: Define a clear vision and strategy for generative AI adoption aligned with organisational goals.
Expected Outcomes and Benefits:
Precise alignment of AI initiatives with business goals.
A strategic roadmap that guides AI implementation.
Executive buy-in and support for AI projects.
2: Systemic Problem Identification
Objective: Identify systemic issues that generative AI can effectively address.
Expected Outcomes and Benefits:
Comprehensive understanding of business pain points.
Prioritisation of high-impact areas for AI intervention.
Enhanced problem-solving capabilities.
3: Stakeholder Engagement
Objective: Engage key stakeholders to ensure buy-in and support for AI initiatives.
Expected Outcomes and Benefits:
Strong stakeholder support and alignment.
Clear communication of AI benefits and potential.
Mitigation of resistance to AI initiatives.
4: Talent & Capability Building
Objective: Develop internal capabilities and upskill employees.
Expected Outcomes and Benefits:
A skilled and agile workforce capable of leveraging AI.
A culture of continuous learning and innovation.
Enhanced employee engagement and productivity.
5: Ethical Framework & Governance
Objective: Establish an ethical framework and governance structure for AI deployment.
Expected Outcomes and Benefits:
Ensured transparency and accountability in AI projects.
Compliance with regulatory and ethical standards.
Increased trust from customers and stakeholders.
6: Technology & Data Infrastructure
Objective: Build a robust technology and data infrastructure.
Expected Outcomes and Benefits:
Improved data quality and accessibility.
Scalable and flexible AI platforms.
Enhanced operational efficiency.
7: Pilot Programs & Proof of Concept
Objective: Launch pilot programs to demonstrate AI value and refine the approach.
Expected Outcomes and Benefits:
Validated AI concepts through successful pilot projects.
Reduced risk before full-scale implementation.
Clear demonstration of AI's value to the organisation.
8: Process Redesign & Integration
Objective: Redesign business processes to integrate generative AI.
Expected Outcomes and Benefits:
Streamlined and optimised business workflows.
Seamless integration of AI into daily operations.
Enhanced productivity and efficiency.
9: Change Management & Cultural Transformation
Objective: Lead cultural transformation and manage change effectively.
Expected Outcomes and Benefits:
Smooth transition to AI-driven processes.
Foster a culture of innovation and adaptability.
Increased employee buy-in and reduced resistance.
10: Continuous Improvement & Scaling
Objective: Ensure continuous improvement and scale successful AI initiatives.
Expected Outcomes and Benefits:
Ongoing optimisation of AI solutions.
Scalable AI projects that grow with the organisation.
Sustained improvement.
How will AI impact business? Here’s what we have been thinking.
We are constantly researching, discussing, and writing about the impact AI will have on work, education and society as a whole. See a few of our recent articles.
Keeping the Human at the Centre of Leveraging Automation and AI For Human-Centred Innovation
Automation and practical AI are revolutionising modern workplaces at an unprecedented pace. From the assembly line to the office, organisations of all sizes leverage these technologies to increase productivity, improve accuracy and enhance customer service.
For example, Amazon's use of robots has increased efficiency by 20%, allowing it to process orders faster and more accurately. This surging investment and adoption can only be expected to increase.
Click here to read the whole article.
The Evolution of Organisational Goal Measurement: From MBO to OKRs and the AI-guided Future
This article examines how goal-setting methodologies have transitioned from hierarchical, top-down approaches to more inclusive and aligned strategies that resonate with today's workforce.
We'll look at the increasing importance of aligning personal values with the organisational mission, the shift towards a mission-oriented business culture, and the transformative potential of AI in personalised goal alignment. Additionally, we consider the ethical implications and the necessity of adapting leadership roles in this new AI-guided future.
Click here to read the whole article.
Navigating The Future Of Work: 10 Ways To Prepare For The AI Workplace
This article examines how goal-setting methodologies have transitioned from hierarchical, top-down approaches to more inclusive and aligned strategies that resonate with today's workforce.
We'll look at the increasing importance of aligning personal values with the organisational mission, the shift towards a mission-oriented business culture, and the transformative potential of AI in personalised goal alignment. Additionally, we consider the ethical implications and the necessity of adapting leadership roles in this new AI-guided future.
Click here to read the whole article.
Where we have had an impact
Department of Transport Victoria
IT Strategy & Roadmap
Audio Visual / Meeting room strategy
Robot Process Automation Program
ITSM Migration Project
Service Catalogue
Service Operations playbook
Device Refresh strategy
CMS Options Analysis
Enterprise Application DR & BCP
Program Management
Agile office transformation
Department of Health Victoria
Digital Channel Analysis & Assessment
Whole of Department Digital Strategy
Call Centre Optimisation
Contact Centre Operating Model Uplift
Contact Centre Technology Strategy & Procurement.
Police Victoria
End User Compute technology uplift program
Distribution Point (infrastructure) Architecture & Roadmap
Level 3 Service Management Transition & Management
Journey to Cloud Business Case
Ambulance Victoria
Paramedic Experience Research & Analysis
Paramedic Experience Technology Strategy & Investment Model
Australian Sports Commission
Designed and Delivered Digital Transformation Strategies for 7 Major National Sporting Organisations
Department of Premier and Cabinet Victoria
Development of Data & Insight Resourcing Requirements
AI Data & Insights Capability Uplift
Reserve Bank of Australia
Technology Infrastructure Strategy
NSW Department of Communitities & Justice
Telstra Purple Partner Services Standardisation & Governance Model
City of Boorondara
Customer Research & Analysis
Customer Experience Strategy
Customer-first Business Case
City of Manningham
Digital Channels Assessment
Digital Communications Strategy
Digital Capability Uplift
City of Melton
Technology Service Catalog Analysis & Recommendations
IT Service Management Maturity Assessment
The City of Whitehorse
Digital Transformation Capability Uplift Presentation
Office of Public Prosecutions
Key Challenges Assessment, Diagnosis, & Recommendations
Current State Mapping
Technology Strategy + Future State Design
Vendor Selection + Procurement
System Migration Planning and Support
Project Team Design & Recruitment
Project Quality Assurance & Recommendations
Australian Council for the Arts
Australian Arts Sector COVID-19 Recovery, Digital Strategy Advisory
Government Case Studies
Department of Health Victoria
Contact Centre Optimisation
Challenge
Following the COVID-19 crisis, it became clear the Department of Health had to uplift its contact centre urgently. Alyve was engaged in conjunction with Telstra Purple and Telstra Health.
Approach
Alyve provided world-leading expertise to build confidence rapidly. This allowed us to rapidly assess the current state against best practices and define a target-state end-to-end contact centre operating model.
A comprehensive and actionable set of recommendations was developed, followed by an orchestrated and automated service delivery scaling model.
Outcome
Our consulting approach saw the department: rapidly shift from a small-volume to a high-volume model, establish best practices (capabilities, processes and technologies), adopt standardised technologies, and customer-driven workflows, improve overall customer experience capabilities, and develop an organisation-wide contact centre strategy.
Reserve Bank of Australia
Technology Infrastructure Strategy
Challenge
The Reserve Bank has a complex technology environment where any interruption can attract severe penalties and have profound negative impacts on the broader economy. The technology leaders wanted to understand how they should do things differently and engaged Alyve in partnership with Telstra to define its strategic approach for infrastructure and build a compelling case for change.
Approach
Alyve partnered closely with the bank's Operations and Infrastructure teams to gain a comprehensive understanding of the processes, capabilities, and evolving technology environment.
Additionally, despite cutting-edge technologies being in place, the ecosystem and configuration of these lacked consistency, which was a driver of complexity and unsustainable technology debt.
Outcome
The endorsement and commitment from top management, the bank's board, and stakeholders throughout the business were pivotal, providing the bank with a clear directive for a refreshed approach to technology, indicative costings for budget approval, and a defined view of the target state.
Department of Health Victoria
Whole of Department Digital Strategy
Challenge
The Victorian Government established the Department of Health and Human Services (DHHS) to improve the well-being of all Victorians via the merger of three different departments.
At the point of the merger of the three departmental agencies, multiple digital initiatives had been undertaken without a clear strategy.
Approach
The strategy Alyve developed included prioritising and focusing on outcomes that:
Identify opportunities for migration to digital services
Deliver a broad overview of the current state of their digital channels
Align to primary audience requirements and departmental reform priorities
Provide the strategic intent to guide existing and future investments in digital
Guide the department to orient in a landscape of digital transformation and set a plan for the journey.
Outcome
Alyve delivered a comprehensive department digital strategy recommendation including:
Comprehensive analysis of all DHHS digital channels
Digital Maturity assessment which assessed the department against six maturity categories, provided detailed divisional performance, and major departmental themes
A comprehensive Digital Strategy, presenting a compelling digital vision, achievable through twelve key objectives within three broad priority areas.
Department of Transport & Planning
Optimise IT Operating Model
Challenge
Following a merger with the Department of Transport was faced with fractured IT Services Management platforms and sub-optional service delivery. The client contacted Alyve via Telstra Purple to understand how its service operations and multiple ITSM systems were structured and provide a clear pathway for the business to migrate to a consolidated ServiceNow system.
Approach
Working closely with the IT and Service Managers, our approach was to gain a deep understanding of the ITSM systems, focused on users, workflows, processes, technologies, and the numerous external integrations.
Our analysis provided the basis for recommendations on which components should be migrated, modified, redesigned, or retired. Different requirements and recommendations provided a complete framework enabling our client to migrate to a consolidated solution rapidly.
Outcome
This program has provided the IT teams with a documented “single source of truth”, providing transparency and traceability. Ultimately, Alyve’s analysis and recommendations allowed our client to confidently plan, cost and execute the migration to a consolidated ServiceNow Instance.
Ambulance Victoria
A Paramedic-Centred Technology Investment Strategy
Challenge
Ambulance Victoria understood that success in designing technology is about putting people first. That’s why they partnered with Telstra Purple and Alyve in early 2020 to define their Connected Paramedic initiative.
Approach
We developed a future state blueprint of the end-to-end paramedic journey. We considered the management of critical handover points between paramedics, the use of data and modern technologies, and how to deliver optimised paramedic and patient outcomes.
Outcome
Together we delivered a comprehensive vision for the connected paramedic and a plan to realise that vision. The executive fully endorsed the deliverables, and the project was described as a benchmark for transformation projects.
Department of Transport Victoria
Crisis Response Process Automation
Challenge
Due to Covid-19, the Department of Transport & Planning (DTP) faced unprecedented pressure on its systems, the need to roll out new customer-facing services, and a lack of available staff to execute manual processing. DTP reached out to Telstra and Alyve to develop an automation program to scale and improve its services, reduce costs, reduce operational demands on staff, and improve customer experience and transaction times.
Approach
Alyve designed and deployed an intelligent, self-healing, cloud-based robotic process automation infrastructure to address these complex challenges.
Working closely with stakeholders within the department and across the Victorian government, we provided Robotic Process Automation (RPA) upskilling to help the organisation clarify its challenges and how the technology could meet them.
Outcome
Through a rapid cycle of opportunity-to-business-case submission, Alyve deployed fifteen automated processes within the first year.
This allowed the DTP to scale its services and successfully manage the increased workload it experienced because of Covid-19 lockdowns.
Overall, the program reduced the department's third-party data handling costs by approximately 75%, saving millions and eliminating over 17,000 hours of internal data handling per annum.
Emma Dewan
Product Manager, Service Strategy & Innovation – Registration & Licensing, VicRoads
“The Alyve team are always friendly and willing to engage. Their work has delivered significant operational improvements for VicRoads, and we look forward to Alyve delivering further benefits to the organisation.
Alyve should be very proud of their achievements on this account, as without their guidance, the AI Automation Program would not have realised the successes we have achieved to date.”
Anne Cummings
Deputy Vice-Chancellor, Australian Catholic University
“Alyve delivered one of our most significant changes to student engagement, providing the foundation for improving the student experience for many years.”
Geraldine McBride
North American President, SAP
“Alyve has unique and refreshing strategic insight. They know how to develop a strategy that engages customers and creates a blueprint for action.”
Brent Stewart
GM Digital Transformation, Seven West Media
“Alyve has helped us avoid massive mistakes and have greatly accelerated our digital transformation aspirations.”
Darryl Slabe
Program Director, Digital Transformation, Office of Public Prosecutions Victoria
“Alyve has been instrumental in our digital transformation journey, deftly navigating us from current-state assessment to future-state design and assisting us in our procurement activities with lean, high-value deliverables.
Their continued partnership and exceptional service have been pivotal in augmenting our capabilities and assuring our success.”
Other Generative-AI Resources from Alyve
Generative-AI Innovation Sprint
Do you want to start identifying AI use cases and engaging your team? Maybe an AI-focused innovation Sprint is right for you.
Generative-AI Change Management Playbook
Implementing the technology is never the hardest part. Getting your people aligned and changing the way they work is the challenge.